- First Time User
- Change Password
- Activate Your MUNet Account
- Change Verification Questions
- MUNet Account FAQs
- MUNet Password Policy
- IT Service Desk
- Problems logging into myMU
Contact Support
For additional help, please contact us at (304)696-3200 or via email at itservicedesk@marshall.edu.Problems logging in
What’s my MUNet username and password?
Your MUNet username and password are your primary Marshall domain credentials. Use your Marshall University username and password to log into Marshall domain resources � the same username and password you use to access your email. If you forgot your password you can reset it at http://passwordreset.marshall.edu/.
Trouble logging in?
- Be certain you are using your MUNet username and password. The login name is the first part of your e-mail address. For example, the login name for the e-mail address jdoe@marshall.edu is jdoe.
- Passwords are case-sensitive. Be certain that the Caps Lock function on your keyboard is not active.
- If you are not sure you have the correct password for your account, please contact the IT Services Service Desk at itservicedesk@marshall.edu or (304) 696-3200. You may also reset your password at http://passwordreset.marshall.edu/.
Other questions about using myMU?
If you need help with the portal contact the IT Services Service desk at (304) 696-3200.
The IT Service Desk here at Marshall University is here to help you with your accounts and password management. Use these quick links as a resource if you’re having trouble with your passwords.
- If you'd like to change your password, click here.
- If you need your password reset, click here.
- If you need to look up your username, click here.
- If you need to reset your security questions, click here.
If you are unable to login?
- Check the "News and Events" feed. The system you are trying to log into may be down..
- Use the MUNet Username Lookup page to make sure you are suing a valid MUNet ID.
Internet Browser Cache and Cookies
What is a browser?
A web browser is the application used on your computer, laptop, or mobile device to explore the internet. Some examples of commonly used browsers are Internet Explorer, Firefox, Chrome, and Safari.
What are cookies?
Cookies are small files that are downloaded to your computer when visiting a website. They can store previous activity on that site and user preferences so this information can be retrieved the next time you visit the same site. Cookies may also be used by 3rd parties to track a user's browser history over a long period of time which can be considered a privacy concern. It is recommended that you clear your browser cookies every few weeks to keep it running efficiently. You may want to configure your browser's settings to not accept cookies (on work computers) or remove cookies upon closing or exiting the browser window.
What is browser cache?
Browser cache or temporary internet files are a way that browsers download website images, data and documents for faster viewing in the future. By keeping a local copy of some website information, your browser will be able to load at least some information from each page you have visited without downloading that information again from the server. This can decrease the time it takes to load a webpage. The downside is that the information on a website may have changed while your browser loads an older version. It is recommended that you clear your browser cache every few weeks to keep it running efficiently. You may want to configure your browser's settings to delete or remove your browser's cache upon closing or exiting the browser window.
How to delete/clear cache & cookies
| How To: | Instructions: |
|---|---|
| Delete/clear your browser's cache and cookies | |
| Set your browser to delete/clear each time it closes |
|