Services News Archive

Skype for Business – Unplanned Outage 8-16-2016

August 17, 2016 · Main Notices, Unified Communications, Unplanned Outage

Our Skype for Business phone/UM environment has been performing in an optimal state until approximately 3am 8/16/2016 when all of the servers in the Skype for Business environment rebooted unexpectedly. This incident inadvertently caused many Polycom phones to be in a disabled state that required a physical reboot in order to correct. In addition it has

Service Interruption – Intermittent VPN – 12-Jan-2016

January 13, 2016 · Main Notices, Unplanned Outage, VPN

We are currently experiencing intermittent issues with our VPN service. The infrastructure group is currently working with our vendor on a permanent fix for the software “bug”. We have a work around available if the service is in an unusable state. Root Cause: Currently unavailable at this time.

Service Interruption – WiFi and VPN – 30-Nov-15

December 1, 2015 · Unplanned Outage, VPN, WiFi

Periods of sporadic WiFi and VPN services were reported on Monday 30-Nov-15 beginning at 3:30 pm and again at 10:00 pm. All servers and services were completely restored at approximately 12:30 am on 1-Dec-2015. Root Cause: Failed Identity Services Engine Policy Node. An attempt to bring the second node back online at 10:00 pm

Informational Update – InCommon Certificate Conversions – 8-Nov-15

November 11, 2015 · Planned Maintenance, Security, Uncategorized

The IT Infrastructure team reconfigured several systems which were previously using the expiring Thawte Wildcard certificate for individually named InCommon certificates. These changes were applied to these individual systems: * ADFS * ADFS Proxy * TSGW * ADMINTS * Ensemble * MUREMOTE * Camtasia * Pharmacy *

Service Interruption – Twin Towers West Internet – 8-Nov-15

November 11, 2015 · Network, Planned Maintenance, Unplanned Outage

Internet service was unavailable beginning at 11:38am. Service was fully restored by 12:02pm. Root Cause: Scheduled reload of switch. Solution: A reload of the switch cluster was needed to activate software version 3.6.3 that contains bug fixes believed to be causing recent outages.

Informational Update – Phone Caller-ID – 11-Nov-15

November 11, 2015 · Planned Maintenance, Unified Communications

The IT Infrastructure Group made a change to numbering format of the Calling Party Number that is presented to Frontier T1 in South Charleston for outbound Caller ID. This change allows individual telephone numbers to be sent out as the outbound Caller ID number. The change took place around 1:05 pm.

Service Affecting (Possible) – Internet Service 05-November-15

October 29, 2015 · Internet, Planned Maintenance

Internet services may be briefly impacted on 11/5/15 from 12:00 am to 4:00 am EST during a planned ISP maintenance. Due to the redundancy in the system this change should go unnoticed. Attaching email from the carrier. Dear Customer, You are receiving this message as an advance notice of an Emergency Maintenance, reference 177082, which