Marshall University Information Technology (MUIT) is excited to announce the transition to a new customer service tracking system fully integrated with myMU. This change is part of MUIT’s ongoing efforts to enhance our service delivery and provide a more seamless experience for all users, consolidating all your MUIT service needs under the My Support tab in myMU.
Key Information:
- Transition Date: August 31st, 2024
- Downtime: There will be a temporary downtime on August 31 as we migrate data to the new system. Please note that myMU will be transitioned to the new user experience on August 31st as well.
What to Expect:
- During the transition, you will not be able to submit new IT requests or access previous tickets for a short period of time on August 31st.
- MUIT Service Desk team members will still be available by phone or chat for technical support while the ticketing system is unavailable.
How Will I Request Support in the New Service Portal?
To support the University community more efficiently, MUIT will transition away from e-mail submission of technology requests to a form-based submission system integrated with the myMU “My Support” tab. However, any emails sent to itservicedesk@marshall.edu will receive an automated message to direct you to the myMU portal self-service section. Here, you can search Knowledge Base articles, access service requests, and submit general tickets.
As always, if you need Technical Assistance: Please contact the IT Service Desk in person in Drinko Library, via chat at www.marshall.edu/it, or phone 304-696-3200.