Our Skype for Business phone/UM environment has been performing in an optimal state until approximately 3am 8/16/2016 when all of the servers in the Skype for Business environment rebooted unexpectedly. This incident inadvertently caused many Polycom phones to be in a disabled state that required a physical reboot in order to correct. In addition it has caused issues with our response groups where calls were not being routed as expected. In an effort to resolve those issues, a rolling reboot of our Skype for Business servers began shortly after lunch and ended around 3:30pm. This reboot of the environment introduced other unexpected phone and call issues during that time. Fortunately, those issues had disappeared after the reboot. However, the response group routing issue still remained until another restart of key services around 8:30pm. As a result the Skype for Business environment has been fully restored and operating at an expected optimal functional level.
We understand that this issue couldn’t have happened at a worse time and we apologize for the inconvenience that these issues may have caused. MU’s IT Department would like to assure everyone that we always strive to provide the best possible service to Marshall University with minimal impact to users during technical issues.
Please contact the Marshall IT Service Desk at 304-696-3200 or via e-mail at itservicedesk@marshall.edu if you experience any Skype for Business / phone issues.